Sometimes, however, even a fellow passenger’s most valiant efforts to soothe a child fail. This might be the time to report a cabin crew member.
When to involve a flight attendant
Those non-audible annoyances such as kicking the seat in front of them, pressing excessively on the call button, climb over and under the seats and disobey the seat belt sign? Most of these actions are safety related and justify the intervention of a flight attendant in the event of a loss of control. But even for flight attendant, the situation is not always easy to solve. In some cases, parents are doing their best, and in others, well, there may be room for improvement. I would always approach the situation by stopping at their row and asking “Is there anything I can get for you? thinking that this sent enough of a signal that whatever was going on was starting to disturb others.
Many flight attendants say their own responses to such complaints depend on the actions of parents. “We have to be a skilled negotiator in these situations,” says Aimee LaMay, an Orlando-based flight attendant. “As a mother myself, there’s a fine line between asking the parent if they need help and sounding like we’re telling them they’re not doing their job. If there’s any sign that they’re trying to resolve the situation, I’ll leave them alone. Why add stress? If it looks like they aren’t trying to improve the situation, I’ll go talk to the kids myself and see if that elicits a response from the parents. If not, I will explain to the parents what tools, if any, we need to help with and see if we can work together on a plan. These potential tools can range from a extra snack or cup or juice from the kitchen or free activity kits offered by some major airlines.
Sometimes, however, it is the parents who put the airline crew in an awkward position. As a flight attendant, I asked a parent to press her call button after the seat belt signal was activated and explain to me that her child refused to buckle up. The mother told me that she had tried to tell her child that she had to wear her seat belt, but hoped she would listen to “someone in authority”. So I spoke directly to the child and said, “The captain says the plane is going to hit a few bumps and he thinks you have to wear your seatbelt, like in a car, to stay safe. . OK?” This was met with a quick “No!” to which the parent replied, “It’s okay to yell at him, you can go ahead and yell at him or be tougher. “I didn’t do any of these things – can you imagine how quickly this would have ended up on YouTube and taken out of context? Instead, I chose to put the onus on the parent to tie his child.
A misbehaving child on a flight can be uncomfortable for everyone on board, including – and perhaps sometimes especially – parents. Approaching parents and children with kindness and escalating the issue to cabin crew only as a last resort is usually the best approach. Remember, as with all things related to strained air travel These days, a little empathy can go a long way to set things right. As Noya says, “I was (once) that woman who backed off when a baby was crying. Now I feel the pain of parents.