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Arriving at the family reception Moose Hotel & Suites I was pleased to see that it had a prime location just steps from downtown Banff. A seaside resort in the province of Alberta, Banff is located in Banff National Park in Western Canada.
The hotel is within walking distance of markets, boutiques, souvenir shops, museums, and bus stops on or near Banff Avenue, the main thoroughfare. I arrived around 8pm on a snowy evening in mid-April and was pleasantly surprised to find it was still light outside. Although it was a bit chilly, the sidewalks were cleared of snow, so I went to the IGA market around the corner to buy some snacks for my suite.
Banff is a walkable town overlooking Mt. Rundle and Mt. Cascade, part of the Rocky Mountains.
The surrounding nearly 2,600 square mile park is home to wildlife including elk and grizzly bears. I was actually thrilled to see about 10 elk and half a dozen bighorn sheep grazing on the side of the road during my trip! With a downtown location and easy access to the natural features of the Canadian Rockies, I couldn’t have been happier with my stay at the Moose Hotel & Suites.
When the 4-star Moose Hotel & Suites opened in 2016, it was the first new hotel built in Banff National Park since 2007. It is one of many downtown Banff hotels. As soon as you enter, the atmosphere is warm and welcoming.
My front desk check-in experience was smooth and the staff were friendly throughout my four night stay. When I needed something (like more coffee in my room), it took less than 10 minutes for someone to present it to me – and with a smile!
Since the hotel is about a minute walk from downtown Banff, it was a convenient location for me and everywhere I wanted to go. For one, it’s located next to the Banff Ptarmigan Inn, where there’s a bus stop to take skiers to the slopes. It allowed me to walk by and catch a free ski bus.
Also, there is another bus stop across the street at Banff High School. From there I took a Roam Transit bus for the 45 minute drive to Lake Louise. So whether by foot, bus or taxi, getting around Banff is easy from the Moose Hotel & Suites.
Learn more: The best ski resorts for families
The guest rooms
The 174 air-conditioned rooms are a combination of hotel rooms as well as spacious one- and two-bedroom suites with private balconies. I stayed in a one bedroom suite (about 494 square feet) with a king bed on the second floor. Suites have king or queen beds and a living room with a double sofa bed, gas fireplace, flat-screen TVs (in the living room and bedroom), and a sitting area.
The windows have shades and blackout blinds. The adjoining bathroom has a rain shower head. Actually two, because one is portable. The kitchenette is equipped with a mini fridge, sink, microwave, toaster and coffee maker. Additionally, there are plates, bowls, cups and a silverware basket. Thus, the kitchenette is really sufficient to prepare simple meals, especially breakfast for the early mornings before skiing or other activities.
In-room amenities include Alberta-based Rocky Mountain Soap bath products and free in-room coffee from Evelyn’s Cafe in Banff (the cafe is located just down the street).
The hotel architects have done a great job of designing the balconies so they don’t face each other. My large balcony was very private and had two chairs to enjoy the mountain view.
Moose Hotel & Suites Amenities
The lobby has a warm mountain lodge feel with a large fireplace and comfortable furnishings. The property features works by Jason Carter, one of Alberta’s most accomplished contemporary Indigenous visual artists. Hand-painted moose figures and colorful landscapes adorn the walls of public areas and guest rooms.
Hotel amenities include an on-site restaurant, business center, meeting rooms and sauna. The rooftop fitness center offers 360-degree views of Banff’s Rocky Mountain peaks. There is also a large indoor swimming pool. On my trip, most people seemed to gravitate to the two rooftop hot tubs and a fire pit with views of the Canadian Rocky Mountains. After all, what better way to unwind after a day of outdoor activities?
All guests enjoy free Wi-Fi, free parking, and free Roam Transit bus passes. Bus passes are very convenient for exploring area attractions.
Not only is the hotel family-friendly, but it’s pet-friendly and provides a pet bed, water, and food bowls. The pet fee is $25 per pet per night.
Pacini Italian Restaurant
Located on the main level adjacent to the lobby is the Pacini Italian Restaurant. There is also a bar/lounge. The restaurant serves breakfast, lunch and dinner and offers a delicious all-you-can-eat Bread Bar® with a variety of Pacini breads and spreads. The children’s menu, for children under 12, offers soup, pasta and pizza.
Plus, a pet-friendly terrace welcomes dogs on a leash.
The Meadow Spa and Pools
Located on the third floor, the spa has seven individual treatment rooms, two couples rooms, and an aesthetics room for group manicures and pedicures. Services include massages, body treatments, facials, nail treatments and more. Additionally, there is a relaxation lounge and a private outdoor hot pool with views of the Fairholme mountain range.
THE Moose Hotel & Suites is located at 345 Banff Ave, Banff, AB T1L 1H8, Canada. It is approximately a 90 minute drive from the Calgary International Airport to the hotel. The Banff Airporter is a convenient way to travel between the airport and Banff. This is the original Calgary Airport to Banff Shuttle. From its location inside the airport, employees transfer your luggage to the shuttle and take you directly to your hotel.
Once you are in Banff, transportation is readily available. Roam Transit is the public transit system for the cities of Canmore, Banff and Lake Louise and the Bow Valley in the Alberta Rockies. Taxis are also available. Additionally, guided tours have pick-up locations at various hotels, including the adjacent Ptarmigan Inn.